“When I graduated from dental school, I was certain I knew it all. As a medical professional, I looked forward to a life of wealth and ease.
“After working as an associate for a few years, I opened my own practice. Far from living the life of Riley, I was living a nightmare. My staff were constantly bickering with each other and me; finger-pointing was their approach to correcting goofs. Even though they made my life miserable, I continued to pay them so they wouldn’t leave. I didn’t know how to control my practice or manage the staff.